Return and Exchange Policy

Lennon Car Rental Return and Exchange Policy

In our keenness to provide the best services to our valued customers, we present to you the return and exchange policy that explains the customer’s rights and responsibilities related to rental operations:


1. Rental Refund Policy:

  • If the car is delivered to the customer at the specified time and place but he does not receive the car for any reason (including problems with his data), the delivery cost will be deducted from the rental amount, and the remaining amount will be transferred to the customer.
  • The amount will be refunded within a period not exceeding 30 days from the date of the transaction.

2. Exchange Policy:

  • The customer can only request a vehicle replacement if there is a clear and proven problem with the vehicle that affects the safety of use or operation, such as:
  • Mechanical failure.
  • Malfunction of basic vehicle systems (such as brakes or engine).
  • Any visible damage that prevents safe use of the vehicle.
  • Upon proof of the problem, the company is committed to providing a similar or better replacement vehicle at no additional charge.
  • If a replacement vehicle is not available at the time, the customer has the right to choose one of the following options:
  1. Refund of the remaining amount of rent
  2. Waiting for a replacement vehicle to be available.

3. Cancel reservation before delivery:

  • The customer can cancel the reservation at least 24 hours before the delivery date without any fees.
  • In case of cancellation less than 24 hours before the delivery time, a cancellation fee (if any) will be deducted, which is determined according to the company's policy.

4. General Terms:

  • The customer is responsible for providing accurate and correct data during the booking process. In the event of an error in the data resulting in the car not being received, the return policy described above applies.
  • The vehicle is inspected and its condition documented before being delivered to the customer to ensure transparency.
  • The customer will be contacted via the contact details provided to confirm the reservation and update any details if necessary.

5. Important Notes:

  • All fees and amounts are transferred through the payment methods used in the reservation.
  • Any inquiry or request for a return or exchange must be submitted through customer service or by sending an official email that includes all the required details.

We hope that this policy will contribute to enhancing your experience with us and your confidence in Noon Car Rental services.



1. Rental Fee Refund Policy

  • If the car is not received by the customer:
  • If the car is delivered to the specified time and location, but the customer fails to receive it for any reason (including issues with their information), the delivery cost will be deducted from the rental fee, and the remaining amount will be refunded to the customer.
  • Refunds will be processed within a maximum of 30 days from the transaction date.

2. Exchange Policy

  • Conditions for requesting a car exchange:
  • Customers can request a car exchange only in case of a clear and verified issue with the car that affects its safety or operation, such as:
  • Mechanical failure.
  • Malfunction in essential car systems (eg, brakes or engine).
  • Visible damage safe preventing use of the car.
  • When an issue is confirmed:
  • The company commits to providing a replacement car of the same or better category at no additional cost.
  • If no replacement car is available at the time, the customer may choose one of the following options:
  1. A refund of the remaining rental fee.
  2. Waiting until a replacement car is available.

3. Booking cancellation before delivery

  • Cancellation at least 24 hours before delivery:
  • Customers can cancel their booking without any charges.
  • Cancellation within less than 24 hours of delivery:
  • Cancellation charges (if applicable) will be deducted, as determined by the company's policy.

4. General Conditions

  • Customer responsibility for accurate information:
  • The customer is responsible for providing accurate and correct information during the booking process. If incorrect data prevents the receipt of the car, the refund policy mentioned above will apply.
  • Car inspection prior to handover:
  • The car's condition will be inspected and documented before it is handed over to the customer to ensure transparency.
  • Customer communication:
  • The customer will be contacted using the provided contact details to confirm the booking and update any necessary information.

5. Important Notes

  • All charges and refunds will be processed through the payment method used during the booking.
  • Any inquiries, refund requests, or exchange requests must be submitted through customer service or via an official email including all required details.

We hope this policy enhances your experience and trust in Lnoon Car Rental services.








Contact us